How do I reopen an ended assignment?

Two different buttons bring someone back. Use the one you see on the ended assignment.

Reactivate the same assignment

1. Click Assignments and open the ended assignment.
2. If you see Reactivate, click it.
3. Read the last-worked note. Choose a New end date after today.
4. Click Reactivate.

If they last worked more than a year ago, the panel says they must finish re-onboarding before hours can be approved. BOSS follows up with them.

Or open a new assignment

1. On the ended assignment, click Reopen as new assignment.
2. Confirm the start date and the amounts.
3. Click Submit assignment.

This creates a new assignment. The old one stays ended, so its history is kept.

Good to know

• Activate and Deactivate on the assignment are for BOSS staff, not for your login.
• Reactivate is shown only when the app says this assignment can be reactivated.
• An assignment goes inactive when it is ended, or when it auto-closes. An active assignment with no punch for 21 days gets a warning. A punch is a shift with an end after the start. An empty week does not count.
• At 28 days without a punch, the assignment can close when the app can set a last day. The reason is Automatically closed due to inactivity. A past or future end date does not close it by itself.
• To bring that same assignment back, use Reactivate above. A timesheet appears only after the assignment is activated, usually once onboarding is complete and the client is fully set up.

Questions? Contact BOSS Support at support@backofficenow.com.