How do I report a worker's comp incident?

Please refer to our Workers Comp Injury Reporting Process below.

An associate or your client may call or email you to report a workers’ comp incident. We ask that you gather their name and contact info, and how serious the injury is, and let BOSS know immediately so we can reach out to the associate. If the incident is life threatening, please direct them to call 911. If your associate reaches out to BOSS first, we will also notify you immediately of the incident.

The associate should follow the below incident reporting steps. Please provide this to your associate as soon as they make you aware of an incident and we will do the same.

  • We ask that you call our 24/7 workers comp Triage/Telemed phone number at (1844-837-2122) and select option 3 to report the incident. You will speak with a nurse or doctor affiliated with our workers compensation insurance company who will assess your injury and provide guidance and next steps if needed.
    • Note: If you are working in the following states, do not call the telemed hotline, reach out to BOSS for guidance (North Dakota, Ohio, Washington, Wyoming) in these states you are covered by a state policy through BOSS. If you are unable to reach BOSS and need immediate treatment, please do so and retain any medical bills to send to BOSS.

  • Please notify our BOSS Support team immediately as well at support@backofficenow.com or by calling 855-508-2677.
  • If you need medical treatment (non-life threatening) you should not go to an ER or Urgent Care center. Our workers’ compensation insurance company will provide you with the nearest treatment center in the network for care.
    • Note if you go to a non-authorized treatment center you will likely be turned away without authorization or the cost may not be covered so it is very important that you follow the instructions and call the workers comp phone number.
  • After you speak with the Telemed nurse or doctor, we ask that you send via email support@backofficenow.com a detailed description of the incident, along with the instructions that were provided to you on the call and any notes you receive from the doctor, including follow-ups.

 BOSS post-incident instructions: 

After the Telemed call with the nurse or doctor, BOSS will follow up with the associate if we have not received an email to support with the necessary information. We will also use this communication as an opportunity to check in and see how the associate is feeling.

  • If the associate is recommended by the Telemed call to go for a treatment visit, BOSS will fill out a Report of Injury form and send it to our WC insurance carrier along with the associate’s injury statement and any documents they are provided from their treatment visit.
  • A claim will be opened, and the associate will be assigned to a claims
  • The workers’ compensation carrier may require additional information from the client regarding the incident. BOSS will work with you to engage your client as necessary to further
  • BOSS will keep you copied on communications with the associate and client.