---
title: How do I update an associate's contact details?
description: Use Request change on the associate's page to update their address, phone, email, emergency contact or preferred name.
---

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# How do I update an associate's contact details?

## Use Request change on the associate's page to update their address, phone, email, emergency contact or preferred name.

1. Click **Associates** and open the associate.
2. Click **Request change**.
3. Update any of these: Address, Mobile phone, Home phone, Email, Emergency contact, Preferred name.
4. Submit.

BOSS reviews and applies the change. The associate's legal name, W-2 or 1099 type and rates can't be changed here; contact BOSS Support for those.

Note: when an associate's email or phone is changed, their direct deposit changes are paused for 14 days as a security measure.

Questions? Contact BOSS Support at [support@backofficenow.com](mailto:support@backofficenow.com).

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