---
title: How do I upload a document for an associate?
description: Partners can download an associate's files but cannot upload them. Email the file to BOSS Support.
---

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# How do I upload a document for an associate?

## Partners can download an associate's files but cannot upload them. Email the file to BOSS Support.

You can see and download an associate's files, but uploading is done by BOSS staff.

1. Click **Associates** and open the associate.
2. Open the **Documents** tab. The **Files** card lists each file with a **Download** button.
3. To add a file, email it to BOSS Support with the associate's name. BOSS uploads it for you.

**Good to know**

- **Request change** on the associate does not take attachments. Banking, tax, I-9, SSN, and screening each have their own steps.
- I-9 documents go through Zeal during onboarding. The associate uploads those, not you.

Questions? Contact BOSS Support at [support@backofficenow.com](mailto:support@backofficenow.com).

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