---
title: What should I do if I notice a mistake on an associate's paycheck?
description: Report it to BOSS from the timesheet's PROOF card, or contact BOSS Support.
---

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# What should I do if I notice a mistake on an associate's paycheck?

## Report it to BOSS from the timesheet's PROOF card, or contact BOSS Support.

Report it to BOSS as soon as you spot it, so it can be fixed on the next payroll.

**From the app (fastest)**

1. Click **Timesheets** and open the week in question.
2. On the **PROOF** card, click **Report potential pay or bill issue to BOSS**.
3. Choose a reason, describe what looks wrong, and click **Send to BOSS**.

BOSS Support gets your report right away and logs a correction request. The PROOF card is available to users who can see pay or bill rates (Owners and Recruiters by default).

If you don't see the PROOF card, email BOSS Support with the associate's name, the week, and what looks wrong.

Questions? Contact BOSS Support at [support@backofficenow.com](mailto:support@backofficenow.com).

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